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Frequently Asked Questions
Password is not working
First, be sure you are using the correct email and password combination. To RESET your password, use the "Forgot Password?" link on the login page.
Why can't I play any more drills or challenges?
Free members are given 10 drills/challenges per month. Purchase a subscription to get Unlimited Play.
Drills do not play
If mobile device videos are frozen, check your settings and disable any "Power Saving Modes". Be sure you have a strong internet connection or cellular signal.
Videos are blurry
GameSense requires a stable and strong internet connection or cellular signal. When connection is strong videos will play at High Definition.
How do I cancel my subscription?
Cancel your subscription anytime through your Profile Page in the top right menu.